Careers

Craft your own unique opportunities.

DiabloSport is always looking for talented individuals to join our team in our engineering facility! If automotive performance is a passion of yours, or you love working with computers- our team might be right for you!


Teams & Roles

Culture and Diversity

We strive for excellence in our business. By maintaining high standards, we maintain perfection in our product offerings. DiabloSport employees are the best in the business when it comes to automotive knowledge, engineering excellence, and customer service. If you’re a passionate gear-head and you love technology, we may be the perfect fit for your future.

Explorer Where Your Unique Characteristics May Fit.

Customer Service Tech I

Position: Customer Service Tech I

Position Type: Full Time

Reports To:  Mike Litsch, Tech Support Manager

Pay Range: Wage Range: $12.50 to $14.42 an hour

 

 

Duties/Responsibilities:

  • Responds to end-user, dealer, and distributor inquiries regarding new and existing products (including features, pricing, common issues, etc)
  • Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone, fax or email
  • Identify, research, and resolve customer issues using the Techweb, tech manuals, departmental training, or Apex
  • Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using the bug tracker or email to alert team of new issues
  • Maintain thorough understanding of all products as well as diesel engine technology in general
  • Complete call logs, RMA’s and reports using Apex and MAS200
  • Work with other teams within the company to ensure our customers experience unmatched service levels
  • Work with other teams within the company to ensure our customers experience unmatched service levels
  • Conduct outbound calls or email with answers (RMA status, pricing, technical questions)
  • Performs truck testing and installs as required
  • Learn customer uses of various products and assist with verifying that their applications work as expected

 

Qualifications/Required Experience:

  • Must have a high school diploma or GED and be 18 years or older
  • Excellent written and verbal communication skills.
  • Ability to maintain concentration while on the phone for 6-8 hrs per day
  • Strong customer service skills
  • Must work as a CSR for at least 3 months or be certified in CSR requirements. One year of customer service/technical support experience preferred
  • Working knowledge of diesel engines and diesel technology preferred
  • Hands-on experience with diesel powered vehicles and/or performance products preferred.  Prior experience within the automotive industry a plus
  • Demonstrate high level of dependability
  • Proficient with MS Excel, MS Word, MS Outlook and Internet. Computer literate with the ability to learn customer service software applications
  • Ability to work in a team oriented environment and learn new ideas/methods quickly
  • Should be familiar with basic truck functions. Truck or off-road enthusiast a plus
  • Ability to handle multiple tasks and priorities using effective organizational and time-management skills

 

Please forward all resumes to Amy Cooper at Acooper@powerteq.com