Holley, a leader in aftermarket products, has an immediate opening for a Technical Sales Team Lead, 2nd Shift - 11:30 a.m. – 8:00 p.m.

The primary responsibilities for this position include providing technical support and/or consulting with technicians to help problem solve, taking escalated calls from customers, coaching techs and helping with customer phone calls and e-mails. Achieve team level key performance indicator goals and ensure excellent customer experience.

Key Job Elements (Essential Functions Performed):

• Consult with individual techs and assist as needed on complex technical issues to provide an excellent customer experience
• Monitors team performance to achieve target key performance indicators
• Manage the fair and consistent application of performance management
• Ensure training and development plans are maintained for all team members
• Lead and inspire a team of sales techs to deliver excellent levels of individual/team performance and customer satisfaction
• Motivate and coach individual team members to improve skills
• Escalate any appropriate problems and provide feedback from sales floor to management
• Assist in the assignment and completion of customer created email requests
• Schedule and maintain online chat resources
• Schedule and hold bi-weekly team meeting to update policies and procedures per management
• Act as an intermediary between call center leadership, techs and other departments to ensure appropriate information is shared accordingly
• Maintains a thorough knowledge of products and assists with team and individual tech development
• Other duties as assigned to include various ad hoc reporting requests

Basic Qualifications (Education/Experience required):

• High school diploma or GED
• Ability to coach and provide guidance with attention to details
• Ability to educate and teach on technical product attributes
• Excellent leadership and interpersonal skills and the understanding that customer satisfaction is of utmost importance
• Excellent communication skills, verbal and written
• Strong work ethic, dependability, and flexibility are required
• Work experience in a technical call center

Qualified candidates should submit their resume to: [email protected]

The position is located in Bowling Green, KY and has flexibility to work a hybrid remote schedule.